I‘m giving this a pick but only a soft pick…. I can see why you said you‘d forgotten it already Rachel! @rockpools
Portas is a retail and business expert and this book is her view on what people now want to see from companies post-COVID.
I mainly couldn‘t get past the fact that she championed Brewdog a couple of times as a shining example, when we now know how rubbish they really are! 🤷♀️