The Civility Solution: What to Do When People Are Rude | 
Find that is the.
Let it sink in.
I'm loving my new read @Born.A.Reader
Born.A.Reader Is this one of the ones you got from Amazon? 7y
Born.A.Reader I might have to borrow this when you're done! Seems like a good thing to read when working customer service lol 7y
V-Onion No I got it presales at the sale I'm prepping. It caught my eye as a topic that pokes deep in my side. Just stated it. Already hooked. I had to break on Me in Kampf. It gets to you a little if you think about the big picture. I love the style of this author. Factual and captivating. 7y
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