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I usually find the comedian Wil Anderson annoying but I have to totally agree with his quote on the front cover of this book. It truly is ‘Wucking Funderful‘ 😀 Whilst there are no real surprises in this book, reading about the blatant misconduct, arrogance and total disregard for the best interest of customers is appalling. The humour that the author injects in such dire circumstances makes this a really good read.
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