Welcome to Litsy!

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A solid little business read focused on satisfying customers. It's a short tale that focuses on the single truth of your product better do what the customer expects or it's not quality. Customers are buying your assurances that their expectations for that product will be met. It takes about 30 min to knock this book out. #Nonfiction #business #finish #economy #customerservice

"Customers aren't interested in our specs. They're interested in the answer to one simple question: 'Did the product do what I expected it to do?'"

"In a closed system, the number of mistakes made expands to fill the inspection capacity available."

Moved this #Nonfiction #business book from my #TBR stack to my current reading stack. #first