I Know It When I See It: A Modern Fable About Quality | 
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A solid little business read focused on satisfying customers. It's a short tale that focuses on the single truth of your product better do what the customer expects or it's not quality. Customers are buying your assurances that their expectations for that product will be met. It takes about 30 min to knock this book out. #Nonfiction #business #finish #economy #customerservice
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