pickGreat insight into leadership and management. I admit I was surprised by how much the author loves working in restaurants. I have never worked in food service but everyone I know who has didn‘t love it and viewed it as a job to pay the bills. This made me see how it could be enjoyable.
pickIt‘s not every day a business book has us gasping, screaming, cheering, and laughing! Unreasonable Hospitality is part business memoir, part leadership manifesto, a mix of hospitality and humanism, management and magic. Guidara took a NYC restaurant from struggling to #1 in the world; here he shares the lessons he learned in those 11 years. This book makes you feel like you‘re part of that team and will leave you nourished and full of ideas!
pickWhat an incredible book. I made multiple notes that I‘ll take into my work. I am going to reread an ebook version so I can highlight and absorb more wisdom.
pickThis felt more like a book-length ad for Disney corporate than a guide to improving customer service, but I found the suggestions about company culture and regional cultures as well as staff support, value, and space to be off-stage so to speak all very validating. The chapter I got the most out of was considering your physical (and digital) space as a form of customer service.
pick#SummerEndReadathon #RushAThon
Read for one of the work leadership foundations that I facilitate. This is a quick & engaging read about customer service & making magical guest experiences via Disney Institute. I enjoyed it as did our cohort, finding plenty of the processes & ideas to be applicable to our own/any company. It‘s also a good glimpse into the behind-the-scenes at Disney theme parks & movie making which is interesting & nostalgic. ✨
@wanderinglynn #HHS package arrived today - can't wait for opening day!!
@ShelleyBooksie - the 'Boo!' and stickers totally made my day 👻🎃
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Michelli excels at revealing how vital caring for your employees at the highest level is in order to care for the world's most discerning guests.
This book makes me want to stay at a Ritz! It even makes working there appealing.
Caring for others, what a novel business model.
Finished this #nonfiction #business book at another great #coffee ☕️ shop, Junto.
"Achievement is largely the product of steadily raising one's levels of aspiration and expectation."
#business #nonfiction #success
"Great businesses strengthen communities often by their mere presence."
#nonfiction #business
so-so
