so-soI fell into the hype with this. Mostly it‘s what I already knew: find common ground, make connections with people rather than talking “at” them, practice active listening.
I think I mistakenly assumed this would help me crawl out of my introvert shell, but no book is likely to work that miracle! Not a bad book, and definitely one many people should read to help to understand each other better. We need more of that these days.
...make a mistake once in a while, it humanizes them. It makes them more real, which makes them more likeable.
The author mentions that shifting out of first person language also helps with calming one's nerves before public speaking.
...driver of saying no is something more permanent; it's an entrenched attitude. And rather than being external, or someone or something else that is preventing us from doing what we want, now the locus of control is more internal.
("I can't vs. "I don't, part 2 of 2)
..."because" was probably some sort of external constraint.
"I can't vs. "I don't" (part 1 of 2)
pick
